This Refund Policy was last updated on April 1, 2023.

At Imagine Infosoft, we strive to provide high-quality software services that meet your needs. However, if you're dissatisfied with our services, we want to make sure that you have a clear process for requesting a refund. Please review the following policy for details on how refunds are handled.

1. Eligibility for Refunds

Refund requests may be eligible under the following conditions:

1. Billing Errors: If you are billed incorrectly, you can request a refund for the amount overcharged.
2. Dissatisfaction with the Service: For subscription-based services, if you're not satisfied with the service, you can request a refund within a specified period after the service starts.

2. Refund Process

Once we receive your refund request, we will review it and notify you of our decision within 15 business days. If approved, we will process your refund using the original payment method.

1. Refund Method: Refunds will be processed to the original payment method unless otherwise agreed upon.
2. Partial Refunds: In some cases, such as if services were partially provided before cancellation, we may offer a partial refund.

3. Non-Refundable Items

The following are typically non-refundable:

1. Subscription Fees: For ongoing services that have been used or are part of a long-term agreement, we do not offer refunds after the service has been provided for the agreed period.
2. Customization or Development Fees: Any fees paid for custom development or bespoke software services are non-refundable once work has begun.
3. Third-Party Costs: Any third-party service fees, licenses, or tools purchased on your behalf are non-refundable.

4. Cancellations

If you wish to cancel your subscription or service, please refer to the cancellation instructions in your service agreement or contact us. If you cancel before the next billing cycle, you may be entitled to a refund for the unused portion of the service, subject to the terms outlined above.

5. Changes to This Refund Policy

Imagine Infosoft reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page with the updated effective date.

6.Contact Us

If you have any questions or concerns about our refund policy, please contact us at: info@imagineinfosoft.com